Phone
(03) 9398 1150
admin@sweeneysswimschool.com.au
Address
116 Pier Street,
Altona VIC 3018
We are committed to the protection of your privacy and personal information and will not disclose your personal information to any third party.
We will only use the personal details you voluntarily provide us for administration purposes related to communicating with you regarding:
- your family's lessons / memberships / passes / services
- your account and payments for the above said services
- information about any of the Centre’s closures, facilities, programs, services or promotions that are deemed appropriate to your interests and needs and which may enhance your use of the Centre.
Payments are required to keep your balance up to date. Accounts are to be kept in good standing to secure your enrolment. Payment options are provided on your Statement of Account.
Preferred payment is:
- Online - securely and easily make payment in the app by credit card;
- Direct Debit - set up your agreement and payment details securely through the app.
All enrolments are perpetual (ongoing). A minimum of two (2) weeks paid notice is required to cease enrolment.
Credits or Refunds will not be granted for missed lessons prior to written notification. Cancellations will not be processed until any outstanding amounts owing are paid in full.
Any unattended lessons are required to be paid.
Any remaining make-up lessons must be used before the last date of your enrolment or they will be forfeited. Make-up lessons will not be reinstated if you rejoin at a later date. Make-ups have no monetary value and cannot be exchanged for credit or refund and cannot be transferred to another student.
Pausing/withdrawing from lessons due to medical reasons will be actioned as soon as written notice via email is received. In this instance, classes will be held in credit for your return if the place is paid.
You must notify the Centre of any absences through the SimplyPortal app (customer portal).
Extended Absences
If you are away for an extended period of time and wish to return to the Centre following your absence, you have the option to either:
- pay your invoice in full covering any absent dates in order to retain and return to your existing enrolment lesson day and time. Payment of missed lessons will hold your place.
or
- withdraw from lessons (i.e. end your enrolment without payment of absent dates) for any/an extended absence. Notice must be given to the centre at least 2 weeks' prior to ending the enrolment.
You understand withdrawal from lessons is at your own risk. The centre in no way guarantees the student(s) will be able to return to their previous lesson(s) day/time/teacher, nor does the Centre guarantee there will be any places available at the student's level on your return. You can be placed on our Waitlist for the required days and times. You understand and accept this risk should this option be chosen.
A minimum of 30 minutes' notice is required to notify an absence from your lesson(s) to receive a make-up for the absence. Where the notice period is not met for an absence, the lesson is forfeited and must be paid. Where a student is absent and does not notify the centre for 3 consecutive classes, their enrolment will be cancelled and fees will be due and payable.
Make-up lessons:
- are unlimited
- are subject to availability
- are only given if the required notice is given
- must be booked online and are your responsibility to check back regularly for vacancies
- will be forfeited upon cancellation of enrolment.
- valid for 90 days
Lesson continuity works best for scheduling and for the student's progression. If your lesson time no longer works for you, please speak to Reception staff to find a more suitable time.
The Centre will use EMAIL as the primary channel of communication.
We may from time to time also communicate via SMS and/or Push Notification (through the app).
PLEASE ENSURE that your contact details are always up to date so that you do not miss any important notifications or reminders. You can action any changes to your contact and/or direct debit details yourself through the SimplyPortal app at any time.
PLEASE ENSURE you save our email address to your saved contacts and mark it as safe so that our messages do not go to your junk/spam folder and so that you are kept up-to-date with all notifications. Emails will be kept to a minimum.
Enrolment bookings will be considered to be ongoing until a student changes Level requiring a class change, or until a class change is requested by the family.
Due to availability, you may need to accept a class that is not your first choice and join a waitlist for your first preference. Changes will be actioned as soon as possible.
The Centre endeavours to maintain the current timetable wherever possible but reserves the right to consolidate classes, alter timetables, event schedules and change teachers to suit usage requirements as necessary for the betterment of the centre as a whole.
Teacher continuity is our ultimate endeavour, but our teachers are human and sometimes fall sick or go on leave. These circumstances are out of our control. All Staff are fully qualified and have a passion for teaching. We will provide a suitable substitute should your regular teacher be absent for any reason. If a substitute is not available, a make-up will be issued.
The Centre operates year-round except for a closure period at Christmas and on Public Holidays.
No Learn to Swim lesson fees are charged for closure dates.
You will be notified of any closure dates and corresponding charges at the time of billing.
In the event of an unforeseen incident which could affect the health and safety of our families, we reserve the right to close the pool. We will attempt to contact all affected swimmers via SMS, Email or Push Notification regarding any closure, so please ensure your contact details are up-to-date at all times and that you have allowed notifications in the App so that you do not miss any important messages.
All students under the age of 16 must be accompanied by a responsible adult guardian who must remain at the centre and poolside at all times. Students under the age of 5 years will not be accepted by their instructor into lessons without their guardian present and/or in the pool where necessary.
Please respect our staff and other families and do not attend lessons if your child is suffering from any of the following: ANY contagious disease including but not limited to Covid-19, common cold, flu, gastro, chest infection, fever, rash, sore throat, runny infected nose, conjunctivitis, rubella, cold sores, ringworm, head lice and urinary tract infection or any illness where there is any risk, however small, to other users and staff members.
If you give a minimum of 30 minutes notice, you will receive a make-up lesson for any absence, so you will not lose your lesson.
Please keep all staff and swimmers safe and able to continue lessons by minimising the spread of illnesses to other students and our staff.
All students are required to wear appropriate swimwear in the water at all times. Goggles for all swimmers are advised.
All students under the age of 3 or that are not fully toilet trained must wear an approved aqua nappy while participating in lessons along with appropriate swim wear.
Aqua nappies are available for purchase from Reception if you do not have one.
A fee will be charged to the family for any pool toileting accidents, as it is a health hazard that forces immediate closure of the pool - meaning cancellation of all other classes in the pool - and immediate cleaning to ensure water quality safety, before the pool can be reopened. This causes major disruption and loss of income to the centre.
All guardians participating in our infant learn to swim classes are required to wear appropriate swimwear.
No persons are permitted to record or photograph any student, guardian or staff member at the centre except for their own child/ren. It is a condition of entry to the Centre that, if requested due to a complaint or otherwise, a person show staff the images they have photographed or recorded to ensure no persons other than their own child/ren have been photographed/recorded. We ask that you respect the wishes of other patrons who may not wish to have themselves or their children photographed or filmed whilst using the centre.
